FAQ

What types of products does SoTrendy offer?

SoTrendy specializes in a stylish selection of cozy apparel and accessories. Our product range includes trendy chunky knit sweaters and warm fuzzy sock slippers, designed to provide comfort while enhancing your winter wardrobe.

How can I ensure the best fit for my clothing purchases?

To ensure the best fit, we recommend consulting our sizing chart available on each product page. It provides detailed measurements to help you select the appropriate size based on your body dimensions.

What is your return policy?

We have a 30-day return policy. You may request a return within 30 days of receiving your item, provided it is unworn, unused, and in its original packaging with tags attached. A receipt or proof of purchase is also required.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What should I do if my item arrives damaged or incorrect?

If your item is defective, damaged, or incorrect upon arrival, please contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to inspect your order upon reception to address any issues quickly.

Can I exchange an item instead of returning it?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product.

How can I contact customer service for further inquiries?

You can reach our customer service team by emailing us at elainepickett4583@gmail.com or by calling us at 5018274872. We are here to assist you with any questions or concerns you may have.

What types of products do you offer?

We offer a delightful range of unique and practical products, including festive hair clips that add a cheerful touch to holiday hairstyles and high-performance compression socks designed for comfort and support during physical activities. Our products cater to both fun and functional needs, making them perfect for everyone from children to active adults.

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you love, and add them to your cart. Once you're ready, proceed to checkout where you can enter your shipping and payment information. If you have any questions during the process, feel free to reach out to us for assistance!

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at customerservice@sotrendy.store.

How long does shipping take?

Shipping times can vary based on your location and the shipping method selected at checkout. Typically, you can expect your order to arrive within 5-10 business days. If you have any concerns about your order's shipping status, don't hesitate to reach out!

Do you offer exchanges?

Yes! The fastest way to exchange an item is to return the one you have and make a separate purchase for the new item. If you have any questions about the exchange process, we're here to help!

What should I do if my item arrives damaged?

We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, if it has already been shipped, you will need to follow our return policy to return the item.

Do you ship internationally?

Yes, we do offer international shipping! Please note that shipping times and costs may vary depending on the destination. If you have any specific questions about international orders, feel free to reach out to us.

How can I contact customer service?

You can reach our customer service team by emailing us at customerservice@sotrendy.store or by calling us at 501-827-4872. We're here to help and will respond as quickly as possible!